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About Us

SHIPPING INFO



FREE Shipping: On all orders over $75.00

Unlike many of our competitors web sites that have special rules and lots of fine print, JoeRocketDirect.com offers free shipping on all orders over $75 in the USA 48 placed on our website, with no special exceptions.

For your protection, orders over $200 will be sent signature required.

JoeRocketDirect.com understands that getting your items quickly is important to our customers, so we make every effort to process your order quickly. When you order from our website, you can expect to receive your order within 2 to 5 business days in most cases.

100% Satisfaction Guarantee

If anything you purchase from us fails to live up to your expectations, we will replace or refund the undamaged product within 30 days of the original purchase date.

Easy simple return form on-site.

No Re-Stocking Fees.

It's that simple.

No Hassle Returns:



If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a full refund (Returns must be unworn, in the state you received them, and in the original packaging). Closeout items are not refundable.

At Joe Rocket Direct, with our 30 day return policy, there are no special catches or exceptions. All we ask is that you send the items back to us in the original packaging, and make sure that the merchandise is in the same condition. remember you do need a return authorization number from us before you return your shipment. Otherwise your returned item will be refused.

You can return your purchase for up to 30 days from the purchase date. Products must be in the condition you received them and in the original box and/or packaging.

Please print out this return Authorization Form:

Authorization Form

Please call us for return instructions and to get an RMA # (877)667-6289

Once your return is received and inspected by one of our centers (usually within 72 hours of receipt),your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account. As part of our 30-day return policy, all returns will need to be received and processed by our warehouse within 30 days of purchase.